Support

Changes to Naviate support from January 1st 2021

A new naming on our Naviate services.

Changes to Naviate support from January 1st 2021

Naviate licenses

From the 1st of January we are changing the naming on our Naviate services. Your Maintenance and/or Rental licenses will also reflect that change. The new name for support will be Naviate Standard.

How does this affect my license?

  • You will receive your invoice with a new name; from Naviate Bronze and Naviate Silver to Naviate Standard
  • The price is the same as before (standard LCI increase will be added)

What's included in the agreement?

Naviate offers a standard support agreement included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits. Please visit the product pages under buy now for the prices.

Standard

  • Response time: 4 hours
  • Named user access
  • Online access to Symetri case login system
  • Invite to Symetri annual user conference
  • Log cases via email
  • Phone helpdesk support
  • Remote interactive support via GoToMeeting and TeamViewer
  • Access to Symetri eLearning portal

Premium

  • Everything included in the Standard support
  • Response time: 1 hour
  • Live support via chat

Symetri e-learning

As a Naviate subscriber you have access to Symetri e-learning.

What is Symetri e-learning?

If you haven't activated your access, please do so to not miss out on

  • Videos: explaining and showcasing use of different functions and shortcuts
  • Search engine: making it easy to find the answer to a particular question
  • Mobile app: always-on access regardless of location
  • Suggestions for Learning Paths
  • Cheat sheets, tips and tricks as well as Q&A

New access to help files for 2021 licenses for Naviate Revit

If you have Naviate for Revit 2021 licenses, please note that you will need to have access to Symetri e-learning to get access to helpfiles from the release now in December 2020.

How can I get started?