GET SUPPORT ON YOUR NAVIATE

Committed customer support

Naviate offers a standard support agreement that is included on all your Naviate licenses. You can choose to upgrade your agreement to a Premium for more benefits.

 

Naviate Standard

Included in the agreement

  • Response time: 4 hours
  • Online access to Symetri case login system
  • Invite to Symetri annual user conference
  • Log cases via email
  • Phone helpdesk support
  • Remote interactive support via GoToMeeting and TeamViewer
  • Access to Symetri e-Learning

 

Naviate Premium

Included in the agreement

  • Response time: 1 hour
  • Named user access
  • Online access to Symetri case login system
  • Invite to Symetri annual user conference
  • Log cases via email
  • Phone helpdesk support
  • Live support via chat
  • Remote interactive support via GoToMeeting and TeamViewer
  • Access to Symetri e-Learning

 

 

Do you want to discuss the right support service lever for you or your organisation?

Please contact your local appointed sales contact.

 

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